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Genpact, an agentic and advanced technology solutions company recognised for its deep industry knowledge, process intelligence and last-mile expertise, earlier this week announced the appointment of Dinesh Jain as Global Capability Centre (GCC) Lead.

Based in Mumbai, Jain will spearhead Genpact’s efforts to help clients design, scale, and transform their GCC strategies, driving business impact through agentic operations, advanced technologies, and data-led transformation.

“In the era of agentic operations, GCCs are no longer just delivery hubs; they are strategic growth engines,” said Riju Vashisht, Chief Growth Officer, Genpact. “With Dinesh’s leadership, we’re helping clients reimagine these centres as catalysts for continuous innovation and competitive advantage.”

In his role, Jain will shape Genpact’s GCC strategy and playbooks, guiding clients across industries and regions in establishing and evolving their centres into strategic extensions of their global enterprises. His key priorities include helping enterprises establish and scale their GCCs, evolve them into global innovation, engineering and process hubs, and advising them on scale or carve-out strategies to maximise value creation.

“GCCs today sit at the intersection of process, technology, data, and global talent, shaping how businesses scale and compete,” said Dinesh Jain, Global Capability Centre Lead, Genpact. “Our goal is to help clients build future-ready GCCs that integrate Genpact’s deep process expertise with advanced technologies, driving continuous innovation and measurable business outcomes.”

Jain brings deep experience in technology, GCC delivery, and digital transformation, having worked extensively with multinational organisations to architect and scale their capability centres. Before joining Genpact, he led the Accenture Technology GCC Solutions and Offering out of Mumbai and has held senior leadership roles in transformation, technology strategy, architecture, and delivery.