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Infosys, a global leader in next-generation digital services and consulting, today announced its collaboration with Citizens, one of the oldest and largest financial institutions in the US, to support the launch of the bank’s AI-first Innovation Hub in Bengaluru, India. This industry-first initiative is designed to accelerate AI-driven transformation across Citizens’ banking operations, product development and customer experience.

As one of Citizens’ strategic delivery partners supporting AI development, Infosys will contribute its AI, cloud and cyber security expertise to help advance Citizens’ AI-first operating model.

Leveraging Infosys Topaz Fabric, a specialised agentic services suite featuring a multi-layer AI fabric that integrates infrastructure, models, data, applications and workflows into a cohesive, agent-ready ecosystem, Infosys will support the development of scalable, agent-ready capabilities designed to simplify and accelerate the delivery of new financial products and digital services.

This engagement with Citizens complements the existing partnership focused on AI transformation, which has helped the bank advance innovation and enhance customer service.

The AI-first Innovation Hub builds upon Citizens’ ongoing commitment to cultivating a highly skilled global workforce. It is designed to integrate artificial intelligence and advanced technologies throughout the bank’s technology ecosystem, fostering innovation, resilience and efficiency at scale. This Innovation Hub, in collaboration with Infosys, further enhances Citizens’ standing as a technology-driven super-regional bank and highlights Infosys’ expertise in developing AI-enabled operating models for financial institutions.

Michael Ruttledge, Chief Information Officer and Head of Enterprise Technology & Security, Citizens Financial Group, said: “Our AI-first Innovation Hub reflects Citizens’ long-term commitment to building modern, secure and intelligent banking capabilities. Partnering with leading technology firms like Infosys and leveraging Infosys Topaz Fabric is helping to transform how we serve our customers by integrating advanced AI at the core of our operations to deliver more modern, secure and personalised banking experiences.”

Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys, said:
“Financial institutions today face the dual challenge of rapid modernisation and delivering exceptional customer experiences. Our collaboration with Citizens marks a significant step in their growth journey, enabling them to adopt an AI-first operating model and become future-ready. Leveraging our proven expertise in financial services and the innovative power of Infosys Topaz Fabric, we are excited to support Citizens in accelerating innovation and redefining the future of banking.”