India’s GCCs Set for Rapid Growth, Eye $121 Billion Revenue by 2030
GCCs are evolving into innovation hubs as artificial intelligence, including GenAI and agentic AI, drives global product development and demands greater adaptability and digital leadership.
India’s Global Capability Centres (GCCs) are on the cusp of a new era, driven by unprecedented growth and a collective push for high-value operations, research and innovation, top industry leaders said at the recent Nasscom-Times Techies ‘GCC 2030 and Beyond’.
With over 1,700 GCCs currently operating in the country, the sector is projected to generate US$121 billion in revenue by 2030, approximately 3.5% of India’s current GDP.
GCCs are shifting focus from cost-saving units to innovation hubs, driving global product development and digital solutions. The rapid pace of technological advancements, including AI, GenAI and agentic AI, demands adaptability and innovation.
The event featured leading voices like Shailaja Joysula, GCC Head Cognizant; CV Raman, former CTO of Maruti; Anku Jain, Managing Director and GCC Head of MediaTek India, and Praveen Kumar, CEO of BGSC India; Pravin Goel, Managing Director and AI Lead at BlackRock alongside other industry leaders.
“GCC is business now—everybody wants a piece of the pie,” said Rajesh Nambiar, President of Nasscom, highlighting the current GCC landscape.
GCCs are now focused on new product development, high-end operations and creating intellectual property. Industry leaders emphasise the need for GCCs to do more in IP creation and expose global leadership to India’s vibrant industry and ecosystem.
“If we don’t keep up, we will be left behind,” emphasised Shailaja Joysula, GCC Head Cognizant, underscoring the importance of staying ahead in tech evolution.
AI is being applied horizontally across domains, expanding capabilities in automation, advanced analytics, and digital innovation. This trend is expected to continue, with GCCs driving innovation and growth.
“AI is a general-purpose technology, and must be applied horizontally,” said Pravin Goel, Managing Director and AI Lead at BlackRock, aligning with industry trends.
India’s GCCs are poised to become strategic innovation powerhouses, driving global business and tech innovation. With a growing talent pool, favourable policy measures, and rapid AI adoption, India is reinforcing its position as a global powerhouse for GCCs. The sector is expected to create 20-25 million jobs and contribute up to US$600 billion in economic impact, positioning India as a leader in innovation and technology.
