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MERGEN, a digital solutions provider specialising in enterprise automation, has announced the launch of its largest ServiceNow Digital Workflow Center of Excellence (CoE) in Hyderabad, onboarding over 50 ServiceNow experts, and aims to double the headcount by the beginning of 2026. 

Through this new CoE, equivalent to a global capability centre (GCC) MERGEN aims to provide comprehensive support to enterprises through its Now Platform, seeking to streamline their operations, enhance efficiency, and drive growth. Established with an initial investment of US$500,000, the new (CoE) spans a 150-seat facility at the MERGEN Global Delivery Centre. 

An additional 8,000 square feet has been earmarked for future expansion, with a further US$500,000 allocated, bringing the total planned investment to US$1 million. The new Center of Excellence will generate more than 50 new roles in AI and Workflow automation over the next 12 months. 

Founded in 2015, MERGEN is a global technology services company offering software engineering, cloud-native development, ServiceNow and Salesforce implementation, analytics, and Workday consulting. ServiceNow is the leading digital workflow company, which delivers a better experience for customers and employees.

The CoE is designed to support faster project delivery, enable entry into more than four new industry verticals, and scale ServiceNow certified talent pool to meet growing client demand. As part of the ongoing expansion, MERGEN will further upgrade capabilities to transform and enable customers to leverage and scale digital workflow solutions using the Now Platform.  

MERGEN already offers domain-centric solutions on the ServiceNow platform across financial services, insurance, healthcare, manufacturing, retail & hospitality, public sector, energy & utilities, and business services both in India and worldwide. 

Mahanth Mallikarjuna, Founder & CEO, MERGEN, said, “The launch of our Center of Excellence for ServiceNow strengthens our commitment to delivering greater execution speed, operational efficiency, and business value for our growing client base. The CoE will focus on building industry-specific solutions, accelerating project execution through low-code and AIOps capabilities, expanding into new verticals, and growing our certified talent pool to support evolving client needs.” 

Ganesh S. Lakshminarayanan, GVP, Sales and Managing Director, India and SAARC said: “MERGEN’s new ServiceNow Center of Excellence comes at a critical moment in India’s enterprise AI journey. In our recently launched Enterprise AI Maturity Index that clearly shows 68% of Indian leaders are still defining the skills and strategies needed to fully leverage AI. MERGEN’s investment in talent, platform expertise, and industry-specific solutions plays an important role in supporting this evolution. We look forward to working together to help businesses simplify operations and unlock greater value through AI-driven transformation.” 

The CoE will offer end-to-end implementation and managed services, supporting both greenfield and brownfield ServiceNow deployments. Mergen’s successful implementations include AI-powered telehealth in healthcare, optimised supply chain solutions in manufacturing and logistics, and cloud-based transformations in retail and telecom, which empower clients to overcome industry-specific challenges and achieve scalable growth.