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Over the past two years, Hyderabad has emerged as one of India’s fastest-growing destinations for global capability centres (GCCs), drawing nearly 200 such operations to the city.

The latest entrant is Jones Lang LaSalle (JLL), the global commercial real estate and investment management company, which recently inaugurated a 1,20,000-square-foot global capability centre in Hyderabad. The facility is expected to expand to more than 1,500 employees in the coming years.

The centre reflects a broader shift in the role of India’s GCCs. Once largely associated with back-office and support functions, these operations are increasingly becoming strategic hubs for multinational companies, housing teams that work on technology, data and analytics and other functions central to global operations.

For JLL, the Hyderabad centre will serve as a strategic engine for its worldwide business, bringing together technology, analytics and shared services under one roof. JLL’s decision strengthens Hyderabad’s position as a preferred location for GCCs. Nasscom identifies talent availability, infrastructure and government support as key factors behind the state’s GCC proposition, while also highlighting Hyderabad’s strengths across sectors including healthcare and BFSI.

“Our choice of Hyderabad was strategic and deliberate. With operations spanning six countries and a workforce of over 7000, JBS has evolved into JLL’s strategic operations powerhouse. Optimising talent, process and location, is fundamental to JLL’s Accelerate 2030 strategy,” said Matthew Rees, Chief Shared Service Centre Officer, JLL, in a LinkedIn Post. 

“By establishing our GCC in one of India’s deepest talent markets, we are integrating exceptional people with standardised processes and AI-enabled workflows. This powers our commitments under the global strategy and strengthens the services we deliver to clients worldwide,” noted Rees.

The centre was inaugurated by Sridhar Babu Duddilla, Telangana’s Minister of Information Technology, Electronics & Communications. Highlighting the state’s growing appeal as a GCC destination, he noted that Telangana has attracted more than 150 GCCs over the past 20 months, creating nearly 1.5 lakh high-value jobs. He added that, as AI, automation and global restructuring reshape industries, the state is focused on building an economy that creates the jobs of tomorrow through investments in research, industry-integrated talent development and next-generation infrastructure. “Companies no longer choose locations alone; they choose ecosystems that enable long-term innovation and growth”, he said in a LinkedIn post.

Looking ahead, Hyderabad’s trajectory will depend on how effectively it can translate its growing GCC base into deeper ownership of global functions. As centres take on more specialised roles across technology, analytics and business operations, the city’s ability to support higher-value work and global decision-making will determine the next phase of its GCC growth.