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Merck, a leading science and technology company, has inaugurated its new Merck Global Capability Centre (MGCC) in Electronic City, Bengaluru, bringing together the company’s existing India technology and services operations under one integrated campus. Designed to house around 3,300 professionals across data, digital, process and technology functions, the new centre reinforces India’s growing role in Merck’s global innovation network and reflects the company’s long-term commitment to building digital capabilities from one of the world’s leading GCC destinations.

Purpose-built across 17,000 sq.m. at the heart of Bengaluru’s technology corridor, the campus features innovation labs, neurodiversity zones and collaborative workspaces designed to attract the best technical minds and enable them to do their finest work. The state-of-the-art campus marks a significant milestone in Merck India’s journey to foster greater integration, agility and innovation through a more connected and future-ready workplace. 

At the heart of the new centre is Digital Enterprise Solutions (DES). As the organisation responsible for process optimisation, enterprise platforms, data and AI, technology infrastructure, hyperautomation and process excellence, DES enables Merck to operate as one connected digital enterprise rather than a collection of siloed functions. 

Locating the largest concentration of DES capabilities within the MGCC reflects a strategic intent: Bengaluru is a core node in Merck’s global digital operating model. From here, DES teams design, build and run enterprise-wide solutions that support R&D, manufacturing, supply chains, commercial operations and enabling functions across geographies. 

“The Merck Global Capability Centre is much more than an operational hub – it is a strategic engine for our digital enterprise. By bringing data, technology and process teams under one roof here, we are strengthening the foundation needed to scale innovation faster, improve agility and deliver greater impact across Merck’s global businesses,” said Alessandro De Luca, head of Digital Enterprise Solutions and group CIO, Merck KGaA, Darmstadt, Germany. 

The Bengaluru campus also houses business technologies, teams focused on digital innovation for Merck’s Life Science, Healthcare and Electronics businesses. Together, these capabilities create a cross-functional centre of excellence spanning AI, analytics, automation and enterprise technology to support innovation across healthcare, life science and electronics. 

The MGCC reinforces India’s growing role in Merck’s global innovation ecosystem, with the country now serving as the company’s fourth-largest workforce hub after Germany, the United States and China. Building on nearly six decades in India since 1967, the new centre strengthens Merck’s long-term commitment to the country, to play a larger role in shaping the company’s next wave of global innovation, digital capability and business impact.

India continues to strengthen its position as a global hub for innovation-led GCCs, with organisations increasingly expanding beyond traditional support functions into enterprise-wide digital transformation, AI, engineering and R&D. By integrating technology, process and business functions within a single campus, the MGCC is expected to accelerate collaboration across Merck’s global businesses while strengthening the company’s ability to deliver innovation at scale.