Tag: GCC India

  • India’s Tier-2 Cities Emerge as Key Drivers of GCC Growth

    India’s Tier-2 Cities Emerge as Key Drivers of GCC Growth

    India’s Tier-2 cities are rapidly becoming the next growth frontier for Global Capability Centres (GCCs), according to InCommon’s GCC Tier 2 Report 2025. The report highlights a significant shift, with Tier-2 cities increasing their share of the total GCC count from 5% in 2019 to 7% in 2025.

    With over 1,700 active GCCs in India, more than 170 are strategically located across 18 Tier-2 cities, including Ahmedabad, Kochi, Jaipur, Mysuru and Bhubaneswar. These cities are emerging as powerful growth engines, driven by expanding talent pools, lower costs and strong policy support.

    Crucially, Tier-2 hubs are not just absorbing low-end operations; they are increasingly hosting high-value, technology-driven GCCs. These centres focus on critical areas such as AI and data engineering, software and platform development, product R&D, cloud services, and cybersecurity.

    “The Tier-2 hubs are no longer secondary options as they are emerging as core innovation ecosystems for digital engineering and R&D,” said Piyush Kedia, Co-founder and CEO of InCommon. “With a 25% lower cost base, 20-30% lower attrition and a rapidly expanding STEM talent pool, these cities are enabling organisations to scale faster while driving inclusive economic growth.”

    The report highlights distinct regional strengths, reinforcing the value proposition of these locations. Bhubaneswar and Vadodara are establishing themselves as semiconductor and R&D hubs, while Kochi and Warangal are specializing in digital, cloud and fintech engineering. Coimbatore, Indore and Ahmedabad are consolidating their positions as multi-sector innovation clusters, supported by strong academic linkages.

    The InCommon GCC Tier 2 Report 2025 says that India’s Tier-2 cities are successfully following the Tier-1 growth trajectory. With stronger policy backing and lessons learned from the first wave of expansion, this evolution is shaping a more balanced, resilient and regionally inclusive GCC landscape set to define the next decade of India’s enterprise transformation and global enterprise expansion.

  • Brookfield to Invest $1 Billion in Asia’s Largest Global Capability Centre in Mumbai

    Brookfield to Invest $1 Billion in Asia’s Largest Global Capability Centre in Mumbai

    Global alternative asset manager Brookfield is set to invest up to $1 billion in developing Asia’s largest Global Capability Centre (GCC) in Mumbai’s Powai suburb. The massive project will span a leasable area of 2 million square feet and is expected to create over 30,000 jobs.

    According to the announcement, a large multinational bank will occupy the building, which is slated for completion in 2029. Brookfield has partnered with BS Sharma to develop the six-acre land parcel, under an agreement with the Mumbai Metropolitan Region Development Authority (MMRDA).

    The project underscores Maharashtra’s position as a premier destination for GCCs, with the state government formulating a new GCC policy to attract more firms. “The scale of this project validates Maharashtra’s leadership position as a GCC hub for large multinational corporates,” said Ankur Gupta, Brookfield’s Deputy Chief Investment Officer and Head of Asia-Pacific and Middle East, Real Estate.

    Maharashtra Chief Minister Devendra Fadnavis hailed the project as a testament to the state’s growing appeal.

    “Great news ! Asia’s Largest GCC facility in Maharashtra ; $1 billion investment by Brookfield ! Thrilled to share that Brookfield is building a 2 million sq. ft., Global Capacity Centre (GCC) facility in Powai which is Asia’s Largest GCC. This investment of USD 1 billion will generate more than 45,000 employment opportunities. It was very good to meet the Ankur Gupta (Deputy Chief Investment Officer and Head of Asia Pacific and Middle East-Real Estate, Brookfield) in Mumbai today. The project will house a GCC for a marquee multinational bank, spanning a 20-year term, making it Asia’s largest GCC project. This marks an important step forward in state government’s mission to make Maharashtra the GCC capital of India,” Fadnavis said in a post on X.

    The GCC sector has witnessed significant growth in India, driven by the country’s deep talent pool and robust economic fundamentals. With over 1.9 million professionals skilled in AI, engineering and product spaces, India is emerging as a global hub for capability centers. Multinational companies, including Samsung, Microsoft and JP Morgan Chase, have already invested heavily in GCCs in India.

    Brookfield, which owns over $4 billion worth of real estate projects in Mumbai, has signed a pact with MMRDA to bring around $12 billion worth of investments into the Mumbai metropolitan region. The company has also acquired a 2.1-acre land parcel in the city’s Bandra Kurla Complex to develop a mixed-use property. This investment is part of Brookfield’s strategy to create high-quality, sustainable workplaces with best-in-class specifications

  • IBSAT 2025: Entryway to Premier MBAs and GCC Roles

    IBSAT 2025: Entryway to Premier MBAs and GCC Roles

    ICFAI Business School (IBS) is inviting applications for its national MBA entrance exam, IBSAT 2025. The test offers a chance for management aspirants to secure admission into one of the nine IBS campuses and potentially land a job in the Global Capability Centres (GCC) sector.

    IBS has a strong track record of placing students in top companies, including those in the GCC sector. With a consistent placement record of 95% and above, IBS attracts recruiters from various industries, including GCC, IT, consulting, and finance. Students who clear the IBSAT 2025 exam can look forward to roles such as Business Analyst, Finance Associate, and Management Trainee, among others.

    IBS is offering 500 merit-based scholarships worth Rs. 2 lakh each to deserving candidates. The scholarships are awarded based on criteria such as academic performance, IBSAT scores, and other achievements.

    The IBSAT 2025 exam will be held on December 27 and 28, 2025, in a remote-proctored format. The test assesses candidates’ abilities in quantitative techniques, data interpretation, vocabulary, analytical reasoning, and reading comprehension.

    IBS is known for its case-based learning approach, which prepares students to tackle real-world business challenges. With nine campuses across India, IBS offers students the flexibility to choose a campus that aligns with their geographical preferences and aspirations.

    The last date to apply for IBSAT 2025 is December 19, 2025. Candidates can register online or offline and submit their applications. IBS has a strong placement record, with the highest international MBA placement package standing at Rs. 41.40 lakh per annum and the highest national placement package at Rs. 22.0 lakh per annum.

  • Arnifi Strengthens India Presence with New Bengaluru Office, Plans to Hire over 100 People

    Arnifi Strengthens India Presence with New Bengaluru Office, Plans to Hire over 100 People

    Dubai-based entity setup and management platform Arnifi has launched its new office in Bengaluru, marking a significant expansion of its presence in India. The company plans to hire over 100 people and invest in technology and talent capabilities, according to founder Manu Midha.

    The new office will support Arnifi’s goal of helping businesses establish and manage legal entities across international markets. With over 500 companies already set up in global markets through Arnifi, the company aims to capitalize on India’s growing startup ecosystem and increasing demand for reliable international setup and compliance services.

    India’s startup ecosystem is thriving, with over 159,000 recognized ventures, making it the third-largest in the world. Many of these startups are looking to expand internationally, creating a huge demand for services like Arnifi’s. The company has already facilitated the setup of businesses in global markets for numerous Indian companies, generating significant foreign exchange inflows into the country.

    The UAE has emerged as a leading regional hub for startups and India is its third-largest trading partner, second-largest export destination and fifth-largest investor, with cumulative investments of about $23 billion since 2000. The India-UAE Startup Series, launched in June, has attracted over 10,000 founders from across the country and sectors, further solidifying the partnership between the two nations.

    With its new office in Bengaluru, Arnifi is well-positioned to support the growing number of Indian businesses looking to expand globally. The company plans to leverage its AI-driven platform to provide seamless and compliant entity setup and management services, enabling businesses to focus on growth and innovation.

    As part of its expansion plans, Arnifi will be hiring over 100 people in India, contributing to the country’s growing talent pool in the startup and technology sectors. The company’s investment in technology and talent capabilities will also enhance its ability to support businesses in navigating complex regulatory environments and achieving their global growth objectives

  • Deepwatch Expands in India With New Bengaluru GCC for AI Security Innovation

    Deepwatch Expands in India With New Bengaluru GCC for AI Security Innovation

    Deepwatch, the leader in precision managed detection and response (MDR) powered by AI + Humans, today announced the official opening of its new office in Bengaluru, India, marking a significant milestone in the company’s continued global expansion strategy. The state-of-the-art facility will serve as a key engineering and technology hub as the company continues to scale its research and development (R&D) capabilities.

    This step in Deepwatch’s global expansion by establishing a GCC in Bengaluru enables the company to tap into India’s world-class pool of software, Agentic AI and cybersecurity engineering talent. The Bengaluru GCC is designed to accelerate platform innovation and development velocity while maintaining the delivery models and support structures that Deepwatch customers rely on.

    Deepwatch’s investment in India underscores its long-term vision to make the country a strategic pillar for global cybersecurity innovation and R&D.

    “Our investment in Bengaluru represents more than a new office, it’s a testament to Deepwatch’s commitment to developing exceptional AI-powered solutions for the cyber industry,” said John DiLullo, Chief Executive Officer, Deepwatch. 

    “Our team in India is transforming the mundane into the marvelous every day. Deepwatch’s Agentic solutions will keep customers safe from the scourge of cybercrimes while improving the efficiency of global SOC operations and the lives of overworked analysts. We’re convinced India is the ideal location to advance this goal.”

    The GCC supports around-the-clock development cycles and cross-regional collaboration, enabling faster product enhancements that benefit customers across all geographies. 

    The new facility features modern amenities and collaborative workspaces designed to foster innovation and team dynamics and will serve as a regional hub for Deepwatch’s India operations, furthering its mission to provide best-in-class cybersecurity outcomes through a powerful combination of human expertise and AI-driven insights. 

    Deepwatch plans to aggressively grow its Bengaluru-based team over the next year, with active hiring across engineering, cloud operations and product functions.

    “The India GCC represents our strategic commitment to advance cyber resilience at scale. India’s deep pool of cybersecurity talent gives us a unique advantage to accelerate product innovation, strengthen our threat intelligence capabilities and deliver next-generation managed security outcomes to customers worldwide. This GCC is not just an expansion, it is a catalyst for building the future of intelligent, proactive security from India for the world.” added Prasad Channabasappa, Managing Director, Deepwatch India.

  • AI Boom Set to Add 1.3 Million Jobs by 2030 – NLB Services

    AI Boom Set to Add 1.3 Million Jobs by 2030 – NLB Services

    Global technology and digital talent solutions provider, NLB Services, has today unveiled its report “Workforce 2.0 Reset – India’s GCCs Go AI-Native”, highlighting in-depth insights on emerging technology reshaping India’s Global Capability Center (GCC) landscape, thereby bringing a paradigm workforce shift. With more than 58% GCCs moving beyond AI pilots, the workforce is projected to reach 3.46 million by 2030, adding 1.3 million new job roles. 

    The report also estimates a significant impact in 2026 itself, indicating an 11% increase in jobs, thereby expanding personnel to 2.4 million in the sector. 

    In 2025, nearly 70% of GCCs are already investing in Generative AI (GenAI), while over 60% will set up dedicated AI safety and governance teams by 2026. A remarkable 75% aim to embed GenAI in daily operations within the next year. These investments are not only driving efficiency but also reconfiguring roles. For instance, 27% of mid-level and 25% of junior tech roles are being redesigned as AI copilots and automation tools become mainstream.

    Sharing his perspective on the report, Sachin Alug, CEO, NLB Services, said: “India is at a critical intersection in its GCC 4.0 journey, building a unique & unmatched synergy of scale, skill and talent. Today, GCCs are no longer just exploring AI – rather, many have or are moving towards deployment. While AI thrust in this sector was expected, this year has seen a stronger drive for implementation”. 

    “This cements India’s move from delivery centers to AI-driven enterprises, marking a leap in innovation and governance. All of this has certainly brought new layers to the talent take-off we predicted at the onset of the year. GCC workforce projection by 2030, indicated earlier, is now set to see a 30% surge, adding 1.3 million new jobs,” Alug added.

    As AI becomes mainstream, entirely new roles are emerging across GCCs, including Cybersecurity & AI Governance Architects (29%), Prompt Engineers (26%), GenAI Product Owners (22%), and AI Policy & risk strategists (21%), symbolizing India’s shift from execution to accountability and innovation-led leadership. Simultaneously, legacy roles such as L1 IT Support (75%), Legacy Application Development (74%), Manual QA (72%) and On-Prem Infrastructure Management (67%) are being phased out as GCCs modernize towards AI-native, product-oriented teams. 

    With AI deployment further maturing, India’s GCC map is undergoing a major geographic shift, with Tier II and III gaining prominence. GCCs are inclining towards these belts to capitalize on the proposition of 10–12% lower attrition rates, 30–50% lower office costs and 20–35% talent cost advantages compared to Tier-1 metros. 

    Varun Sachdeva, SVP & APAC Head, NLB Services, said: “By 2030, nearly 39% of the GCC workforce will operate from Tier-2 and Tier-3 cities, enabling our shift from metro-focused to a more distributed workforce model. While Tier-1 cities will continue to serve as centers for leadership, governance and R&D, emerging Tier-2 and Tier-3 hubs such as Coimbatore, Ahmedabad and Bhubaneswar are rapidly becoming specialized delivery centers. The new synergy across Tier II/III cities will create 0.715 M net new GCC jobs by 2030.”

    “Workforce 2.0 Reset – India’s GCC Go AI-Native” report also signals that AI governance is rapidly institutionalizing across India’s GCCs. 33% have established central AI committees or CoEs, while 29% manage oversight through business units under audit and compliance frameworks. Delhi/NCR (39%) and Bengaluru (37%) lead with centralized governance models, reflecting higher maturity, while Hyderabad (35%) and Mumbai (34%) favor decentralized oversight, signaling a growing push for flexibility and autonomy.

  • Hexaware Appoints Aditya Jayaraman as Country Head, India

    Hexaware Appoints Aditya Jayaraman as Country Head, India

    Hexaware Technologies, a global provider of IT solutions and services, announced the appointment of Aditya Jayaraman as Country Head, India. He will lead Hexaware’s India strategy and growth agenda for enterprises and global capability centres (GCCs), under Hexaware’s GCC 2.0 framework, working closely with customers and partner ecosystems.

    Aditya has over 25 years of experience building and scaling businesses across cloud, consulting, IT, data and AI/ML. His career spans Bay Area SaaS startups to global tech giants. Most recently, he was the technology leader for AWS’s Hi-Tech vertical in North America. 

    Over the course of his career, Aditya has helped 150+ North American Fortune 1000 organizations accelerate their digital transformation journeys. He has also co-founded a GenAI startup incubator and now mentors early-stage ventures on ideation, product-market fit and GTM. Known for his outcome-driven approach, Aditya enables teams to sharpen problem statements and deliver precise business results.

    Aditya holds a bachelor’s degree in electrical engineering from NIT Trichy, an MBA from IIM Calcutta and is a CFA charter holder.

    “Aditya brings proven global commercial leadership and experience of being a technology transformation partner for dozens of G2000 organisations. Through him, we aim to bring our global capabilities and offerings, partner networks and renewed energy and focus into what we see as one of the most important markets in the years ahead,” said Amrinder Singh, President & Head – EMEA & APAC, Hexaware. “His appointment reinforces our growth focus across Indian enterprises and GCCs.”

    “The technology landscape and its impact on business are undergoing a tectonic shift. Customers are looking for trusted partners who can not only guide them through this journey but also take ownership of their outcomes. In this milieu, what better company to be part of than one whose goal is to help perfect human intelligence and whose NPS score is 30 points above the industry average?” said Aditya Jayaraman, commenting on his appointment.

    “As India continues to emerge as one of the most important frontiers of technology transformation globally, Aditya Jayaraman’s appointment reinforces Hexaware’s commitment to supporting enterprises and GCCs in modernizing legacy data platforms, migrating critical workloads, and scaling AI responsibly with tangible business outcomes,” a company statement said.

  • L’Oréal to Set Up Global Capability Centre In Hyderabad

    L’Oréal to Set Up Global Capability Centre In Hyderabad

    L’Oréal, the world’s largest cosmetics maker, is setting up one of its largest Global Capability Centres (GCCs) in Hyderabad, according to reports. The new centre will focus on driving global technology, innovation and research for the French group.

    According to reports the centre will be separate from L’Oréal’s existing India research facilities in Mumbai and Bengaluru. The company has started scouting for senior leadership, including personnel from its Paris headquarters.

    This development is part of L’Oréal’s growing focus on India, where it already runs several research hubs. In July, the company appointed Jacques Lebel as India country manager, reflecting the country’s increasing importance within the group.

    GCCs are offshore hubs that handle critical functions such as technology, analytics, operations, and R&D for multinational companies. India has emerged as a top destination for GCCs due to its large pool of engineering and digital talent, cost advantages, and ability to scale teams rapidly.

    Hyderabad has been a popular location for GCCs in India, attracting companies from various industries. The city offers a skilled workforce and a favourable business environment, making it an attractive destination for multinational companies.

    L’Oréal’s decision to establish a GCC in Hyderabad underscores the city’s growing importance as a hub for technology and innovation. The company expects India to become one of its top 10 markets in the next few years, with annual revenue of ₹1 billion.

    The development is also a testament to India’s growing prominence in the global business landscape, with many multinational companies setting up GCCs in the country to take advantage of its talent pool and favourable business environment.

  • India’s GCC Sector Faces IP Registration Push

    India’s GCC Sector Faces IP Registration Push

    The Indian government should mandate that foreign artificial intelligence (AI) companies and Global Capability Centres (GCCs) operating in the country register their intellectual property (IP) in India, Zoho founder and Chief Scientist Sridhar Vembu said in an interview with Moneycontrol.

    Vembu argued that India’s top talent is being utilised to generate valuable IP, which is then registered abroad, depriving the country of potential tax revenues and ownership rights.

    GCCs have been a significant contributor to India’s economy, employing over 1.6 million professionals and generating billions in exports. The sector is expected to contribute 3.5% to India’s GDP by 2030, with over 1,800 GCC units employing around 2.1 million professionals by the end of 2025. However, most IP generated in these centers is registered overseas, depriving India of potential tax revenues and ownership rights.

    Vembu expressed concerns that India is settling for “asymmetrical terms” that allow profits and IP ownership to flow out of the country. He emphasized the need for India to develop its own deep-tech and AI infrastructure, rather than relying solely on global giants. “Why are Indian citizens working in India, generating valuable intellectual property, and why should that IP be registered only in America and not in India?” Vembu asked.

    Vembu urged the government to make it mandatory for companies developing technology or AI models in India to register the resulting IP locally or license it to the parent entity abroad. This move aims to ensure that India can trade on equal terms and retain the benefits of its talent pool. “If something is based in India, make sure that they comply with Indian law and make sure those laws include, for example, that the IP has to be registered in India or licensed to the parent,” he added.

    The comments come amid India’s growing push to build indigenous AI models and reduce dependence on foreign AI ecosystems. The proposed policy change could have significant implications for foreign companies operating in India and could potentially boost India’s technology sector. By registering IP in India, companies would be required to pay taxes and comply with Indian laws, generating revenue for the government and promoting local innovation.

    Zoho, one of India’s largest SaaS companies, has long advocated for local technology sovereignty and the need for India to develop its own deep-tech and AI infrastructure. The company has consistently built its products in-house in rural India and has resisted foreign capital to maintain independence. Vembu’s comments reflect the company’s commitment to promoting India’s technology ecosystem and ensuring that the country benefits from its talent pool.

    As the GCC sector continues to grow in India, it is essential for the government to consider policies that promote local innovation and ensure that companies operating in the country contribute to the economy.

  • Keir Starmer’s India Gambit: How Britain is Plugging into India’s Innovation Engine

    Keir Starmer’s India Gambit: How Britain is Plugging into India’s Innovation Engine

    British Prime Minister Keir Starmer’s two-day visit to Mumbai last week did more than deliver a diplomatic photo-op — it crystallised a strategic shift. Against the backdrop of the UK-India Free Trade Agreement, the prime minister’s 125-member business delegation sealed a string of commitments that, taken together, are turning India’s Global Capability Centres (GCCs) into Europe’s preferred offshore innovation layer.

    According to the UK government’s post-visit statement, the mission secured commitments that translate into roughly 10,600 jobs for Britain and underscored renewed commercial momentum between the two economies.

    The headline numbers — and they are headline numbers — tell only part of the story. The broader pivot is in the £3.6 billion worth of pledges from 29 UK firms to expand in India. These are not routine outsourcing deals. Rather, they are targeted investments into engineering, AI, semiconductor design, fintech and R&D hubs inside India, signalling a move from labour arbitrage to capability arbitrage.

    According to the UK-India Free Trade Agreement summary, adopted in late July, the deal has already reduced key tariffs and cut red tape, creating a more predictable environment for long-term capital deployment. That legal certainty, combined with competitive talent pools, is luring British companies to anchor higher-value work in Indian GCCs.

    Take Graphcore –  according to the company’s announcement, the SoftBank-owned AI chipmaker has committed up to £1 billion to open an AI engineering campus in Bengaluru, aiming to hire some 500 semiconductor specialists over the next decade. That kind of scale — a hardware R&D campus, not just code and QA teams — reframes what a GCC can be.

    Similarly, several UK fintechs and digital-only banks announced multi-hundred-million pound commitments aimed squarely at product, payments and crypto engineering within their India hubs. Those investments are less about shaving unit costs and more about securing 24/7 engineering cycles, specialist talent and proximity to fast-moving markets where real-time product testing is possible at scale.

    India’s GCC ecosystem is already vast. According to a June 2025 industry report, the country hosts well over 1,700 GCCs employing millions and contributing tens of billions in revenue — numbers that only amplify the commercial logic for inward UK capital.

    The appeal for Britain is simple: facing higher wages and a talent squeeze at home, UK multinationals are pragmatically relocating parts of their innovation stack to where skilled engineers, data scientists and domain specialists are abundant. For India, the gain is a different class of opportunity — jobs that propel upskilling, R&D clusters and manufacturing linkages that go beyond call-centre economics.

    State policies are helping. Several Indian states have freshly calibrated incentives for GCC growth: from capital subsidies and operating support to targeted skilling tie-ups with universities. That patchwork of incentives is converting regional competition into a national advantage, pulling investment away from metropolitan congestion and toward a more distributed innovation map.

    Yet risks remain. Talent retention and quality control are recurring concerns, as are data governance and IP protections when sensitive R&D is moved offshore. Both governments and companies are scrambling to address these frictions — through visa facilitation, data-flow clauses in the FTA and local upskilling programs — but the devil is in the execution.

    For businesses watching closely, the current wave looks different from past offshoring cycles. This time, the transfers are strategic: chip design floors, AI labs, fintech core-banking teams and healthcare supply-chain engineering. They represent a deliberate rearrangement of where value is created and who owns the intellectual heavy lifting.

    If the recent commitments hold, the UK-India axis will do more than deepen bilateral trade: it will redraw parts of Europe’s innovation geography. Britain’s gamble is to plug into India’s engineering surge; India’s gain is a steadier diet of high-value projects and institutional partnerships.

    According to market analysts tracking GCC evolution, this is the moment when captive centres stop being peripheral cost centres and start looking like integral parts of global R&D roadmaps.

    Starmer’s Mumbai mission may be measured in jobs and pounds, but its longer influence will be judged by whether these centres become generators of original product and intellectual property — and whether the legal and skills ecosystems mature fast enough to keep them there. The early signs point to a co-authored future: Indian engineers building Britain’s next-generation products, and British capital seeding India’s rise as Europe’s offshore innovation powerhouse.